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Frequently Asked Questions

Find answers to our most common questions below. Please Contact Us if you have any questions or concerns not addressed here.

DartDoc is Dartmouth's Interlibrary Loan program. This service is broken down into traditional ILL (lending and borrowing of physical materials from sources worldwide), and Document Delivery (providing scans of articles and book chapters).
  • All supplied requests are for personal and private use only. This includes any materials supplied electronically.
  • It is your responsibility to adhere to all copyright rules and regulations. Please familiarize yourself with them here: Dartmouth Copyright Office
  • All items are subject to recall at any time.
  • All items are expected to be returned by their assigned due date.
  • We will make an attempt to obtain textbooks, however we do not recommend relying on this service as they are generally in short supply.
  • Patrons are expected to monitor their email and respond promptly to any overdue or recall notices.
  • Patrons are expected to treat borrowed materials as their own. You will be held responsible for any fees related to loss or damage.
  • Failure to abide by the policies laid out herin may result in the loss of privileges.
  • DartDoc materials have due dates assigned by the lender, but 8 weeks is typical.
  • Renewals may be requested but require lender approval.
  • Materials will be held at your chosen pickup location for up to 7 days, then returned to the lender. If you need an extension, please let us know ahead of time.
  • We are unable to request materials that are held in Reserve locally unless specifically requested by faculty
  • Fines for lost or damaged materials are determined by the lending library and may exceed our standard $85 fine. Please handle borrowed items with care.
  • Electronic items are supplied directly to your DartDoc account as downloadable PDFs. You will need software to view them. Some free PDF reader's are: Adobe Reader or Foxit Reader
  • Book chapter requests are limited by copyright to 2 chapters per item, per patron (not to exceed 25% of the total page count). Requests that exceed these limits may be converted to a physical ILL transaction.
  • We are unable to provide scans from materials held on Course Reserve unless specifically requested by faculty.
  • PDFs are retained in your online account for 90 days. Please save them to your computer if you will need them longer. Once removed from your account they would need to be requested again.
  • We have no control over the quality of scans that are supplied from outside sources. If you have specific needs please utilize the notes field in the request form or contact our office.
  • We may be able to obtain E-Books through this service but they are not easily found due to complicated licensing agreements. If we cannot locate a lender we may substitute a hard copy.

    • A password reset may be requested from the main Resource Sharing portal.

  • Under the DartDoc Header, select the link which reflects your affiliation (Regular Dartmouth or Biomedical)
  • On the following page, there will be a "Forgot Password?" option.
  • If you encounter any issues, contact us.
    • Our website is tested to work on Firefox and Chrome, but any modern browser should be just fine.

    Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user to access the system under your name using the browsers back button, or by finding a page with your personal information in the history. If you are concerned about the security of your DartDoc requests, you can take the following steps:

  • Access DartDoc only from your personal computer or an otherwise secure workstation.
  • If you must use a public workstation:
    1. Use a private window in Firefox, or an incognito tab in Chrome to access DartDoc. Remember to close the browser when finished.
    2. Otherwise, before leaving the computer clear the cache/history and close the browser.
    • From time to time we purge older records from DartDoc. Our policy is to keep requests online for several years in order to comply with the record keeping requirements of copyright law.

    For any issues or questions related to DartDoc you can reach our office at (603) 646-2596 or email to Library.Resource.Sharing@dartmouth.edu

  • Office hours are Monday through Friday, 8am - 4pm