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Frequently Asked Questions

Find answers to our most common questions below. Please Contact Us if you have any questions or concerns not addressed here.

This service will enable you to request books, book chapters, articles, patents, microfilm and more from libraries around the world.
  • All supplied requests are for personal and private use only. This includes any materials supplied electronically.
  • It is your responsibility to adhere to all copyright rules and regulations. Please familiarize yourself with them here: Dartmouth Copyright Office
  • All items are subject to recall at any time.
  • All items are expected to be returned by their assigned due date.
  • We will make an attempt to obtain textbooks or materials that are on course reserve. We do not recommend relying on this service as they are generally in short supply.
  • Patrons are expected to monitor their email and respond promptly to any overdue or recall notices.
  • Patrons are expected to treat borrowed materials as their own. You will be held responsible for any fees related to loss or damage.
  • Failure to abide by the policies laid out herin may result in the loss of privileges.
  • ILL materials have due dates assigned by the lender, but 8 weeks is typical.
  • Renewals may be requested but require lender approval.
  • Materials will be held at your chosen pickup location for up to 7 days, then returned to the lender. If you need an extension, please let us know ahead of time.
  • Fines for lost or damaged materials are determined by the lending library and may exceed our standard $85 fine. Please handle borrowed items with care.
  • Electronic items are supplied directly to your Interlibrary Loan account as downloadable PDFs. You will need software to view them. Some free PDF reader's are: Adobe Reader or Foxit Reader
  • Book chapter requests are limited by copyright to 2 chapters per item, per patron (not to exceed 25% of the total page count). Requests that exceed these limits may be converted to a physical ILL transaction.
  • PDFs are retained in your online account for 90 days. Please save them to your computer if you will need them longer. Once removed from your account they would need to be requested again.
  • We have no control over the quality of scans that are supplied from outside sources. If you have specific needs please utilize the notes field in the request form or contact our office.
  • We may be able to obtain E-Books through this service but they are not easily found due to complicated licensing agreements. If we cannot locate a lender we may substitute a hard copy.
    • Our website is tested to work on Firefox and Chrome, but any modern browser should be just fine.

    Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user to access the system under your name using the browsers back button, or by finding a page with your personal information in the history. If you are concerned about the security of your ILL requests, you can take the following steps:

  • Access ILL only from your personal computer or an otherwise secure workstation.
  • If you must use a public workstation:
    1. Use a private window in Firefox, or an incognito tab in Chrome to access ILL. Remember to close the browser when finished.
    2. Otherwise, before leaving the computer clear the cache/history and close the browser.
    • From time to time we purge older records from ILL. Our policy is to keep requests online for several years in order to comply with the record keeping requirements of copyright law.

    If you are an alum with an active Dartmouth Library account and a NetID, you may use ILL.

  • There is a minimum $16 charge for all filled transactions, including Document Delivery. Billed monthly.

    • For any issues or questions related to Interlibrary Loan you can reach our office at (603) 646-2596 or email to Library.Resource.Sharing@dartmouth.edu

  • Office hours are Monday through Friday, 8am - 4pm

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